Don't know what to do

[Gianluca Landi]

Hi. I have a Premium account but suddenly since yesterday every time I open a PDF it keep ask me to activate the product. The pop-up pretend to show me a certificate but there is no one. The system recognize me as Premium user but I can't really figure it out what to do... I'm attaching the "empty" pop-up. As well the link "gonitro.com/activation" doesn't work.  Please help...

 

Thanks

 

[Reymund Oyong]

Hi @Gianluca Landi,

Thank you for reaching out to us through our Community Forums!

Could you please try the following steps then see if it will let you proceed with the activation?

1. Download Nitro cleanup tool from the link below:
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.31 by downloading a new installer from the link below:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.31 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

Kind regards,

[Gianluca Landi]

It worked like a charm! Thanks a lot for your help and support!