Error 401 issue

[Dipesh Sitaram]

Error 401 

What steps do I need to take in order to fix this issue?

 

 

[Allain Umailin]

Hello @Dipesh Sitaram,

Thank you for reaching out to us through our Community Forums!

Could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 12.X.X.X, e.g. 12.0.0.112). 

Thank you very much in advance and I am looking forward to hearing back from you.

[Dipesh Sitaram]

Could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go? --)  THIS WORKED.  ALL FIXED.   THANK YOU