Katie Parnell, CPA 0 Report post Posted December 16, 2020 I uninstalled Nitro pro as I have been having issues with a 401 error. After reinstalling, I cannot locate my serial number to activate the account. Can someone point me where to find this or can we schedule a call so I can retrieve this? Thanks! Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted December 17, 2020 Hi @Katie Parnell, CPA, Thank you for reaching out to us through our Community Forums! I tried to search for a license purchase however I did not find any records that is associated to the email address you used here in community forum. Could you please provide the email address you used when you purchase the Nitro Pro license? Kind regards, Quote Share this post Link to post Share on other sites
Katie Parnell, CPA 0 Report post Posted December 17, 2020 (edited) Sorry about that. I used kparnxxxxxxx@gmail.com when purchased. I searched my gmail account and found the email with the serial number; however, when I try to activate it gives the error "20 error - Invalid license number" Edited December 17, 2020 by AllainU Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted December 17, 2020 Thank you, @Katie Parnell, CPA I will send you a message here in forum to deliver your Nitro Pro serial number. Kind regards, Quote Share this post Link to post Share on other sites
