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Activation problem - not recognizing VIP


Traci Fox

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Hi, Catch 22 situation. I can't register my product because my SN is not recognized. I have VIP but I can't get to tech support because my SN isn't recognized. I'm stuck in a loop.

Please help. Thank you.

Traci

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  • Official Nitronaut

Hi @Traci Fox,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 12 license and it will only work on a Nitro Pro 12 installation. 
Please check the version of Nitro Pro on your computer. You can locate this information by going to the Help tab > About Nitro Pro. 

If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. 

Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. 

Kind regards,

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Hi. I know I have a Nitro 12 license. I have a receipt showing I bought VIP. I would like to get Nitro 13. Who can I send my receipt to to show I paid for VIP?

Thank you.

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