Jump to content

Activation problem - not recognizing VIP

Traci Fox

Recommended Posts

Hi, Catch 22 situation. I can't register my product because my SN is not recognized. I have VIP but I can't get to tech support because my SN isn't recognized. I'm stuck in a loop.

Please help. Thank you.


Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Hi @Traci Fox,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 12 license and it will only work on a Nitro Pro 12 installation. 
Please check the version of Nitro Pro on your computer. You can locate this information by going to the Help tab > About Nitro Pro. 

If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. 

Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. 

Kind regards,

Link to comment
Share on other sites

Hi. I know I have a Nitro 12 license. I have a receipt showing I bought VIP. I would like to get Nitro 13. Who can I send my receipt to to show I paid for VIP?

Thank you.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.