Traci Fox 0 Report post Posted December 16, 2020 Hi, Catch 22 situation. I can't register my product because my SN is not recognized. I have VIP but I can't get to tech support because my SN isn't recognized. I'm stuck in a loop. Please help. Thank you. Traci Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted December 17, 2020 Hi @Traci Fox, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and it will only work on a Nitro Pro 12 installation. Please check the version of Nitro Pro on your computer. You can locate this information by going to the Help tab > About Nitro Pro. If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards, Quote Share this post Link to post Share on other sites
Traci Fox 0 Report post Posted December 17, 2020 Hi. I know I have a Nitro 12 license. I have a receipt showing I bought VIP. I would like to get Nitro 13. Who can I send my receipt to to show I paid for VIP? Thank you. Quote Share this post Link to post Share on other sites
