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Nitro has zero customer support.


Mark Heim
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I am hoping you might be so kind as to demonstrate some actual Customer Service for me and just answer a couple of questions.

We upgraded to Nitro Pro12.16.0.574 sometime last year (SN 234601-XXXXXX-XXXXXX) and had a number of issues we struggled with Nitro to address after paying for “VIP Access”. That purchase was supposed to include the next “upgrade” which never materialized – or at least we were never notified of its availability. I did not pay much attention because Nitro Pro was operating satisfactorily … until about four weeks ago when I started having trouble – all of the sudden – with the Highlighter , Whiteout, and even the Type Text functions. You cannot choose the portions of the document you need or where the Type Text starts.  …

  1. is our VIP access expired and, if so, when?
  2. Why did we not get the upgrade when the next version was released?
  3. What can a user do to “fix” new bugs that were not present before?
  4. Is there anyone at Nitro Pro that actually cares about their customers satisfaction?
  5. If you would, please tell Sammy and Gina that they SUCK.

Any response would be greatly appreciated … and surprising frankly.

Edited by Mario K.
Serial number was exposed
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