Random crashes when opening PDF's

[Allen Straka 0]

We have a few end users that are that experencing seemingly random crashes when opening PDF's, subsiquent attempts to open the SAME pdf are usually successful, This is more of an annoyance than a 'dead in the water' type situation.

 

Any suggestions or help will be very appreciated 

[Allen Straka 0]

We have 2 users that are experencing crashing when opening PDF's seemingly at random. The application crashes, they attempt to re-open the PDF and and it opens successfully.. this happens 5-6 times per day and is causing frustration. We Have tens of dozens of users but these 2 users are experencing the issue..

Any help or suggestions would be appreciated 

[AllainU 0]

Hello @Allen Straka,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair their Nitro Pro program as part of our troubleshooting. Please reboot their computers before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If repairing did not help, could you please provide the following?:

-Build of Nitro Pro these two users are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-What OS is installed on their computers (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Does this happen with PDF files saved in a network-folder or also on those that are in the local drive?

Thank you very much in advance and I am looking forward to hearing back from you.