Error 401

[TexasMason]

For several months I get an error message every time I open Nitro.

It states " An error has occurred within our system. Please try again or contact support if this error persists. (Error 401). 

Has anyone else experienced this? Where you able to get it resolved? 

[Reymund G.]

Hi @TexasMason,

Thank you for reaching out to us through our Community Forums!

Please open your Nitro Pro installation then close the 401 error message if it shows up. At the top right, logout then login again using your Nitro Sign account. 
After these steps, please observe if you still get the same error message.

Kind regards,

[Monica Foley]

I too and am getting the 401 error. Nitro still works, thankfully, but this error pops up. I logged out of Nitro Pro, then logged back in. Still getting that error.

I looked on my about and am running: Nitro Pro 12.11.0.509

[TexasMason]

5 hours ago, Monica Foley said:

I too and am getting the 401 error. Nitro still works, thankfully, but this error pops up. I logged out of Nitro Pro, then logged back in. Still getting that error.

I looked on my about and am running: Nitro Pro 12.11.0.509

I've logged out and back in; and like Monica, still receiving the error message. 

[TexasMason]

21 hours ago, Reymund G. said:

Hi @TexasMason,

Thank you for reaching out to us through our Community Forums!

Please open your Nitro Pro installation then close the 401 error message if it shows up. At the top right, logout then login again using your Nitro Sign account. 
After these steps, please observe if you still get the same error message.

Kind regards,

I've logged out and back in; and like Monica, still receiving the error message. 

[TexasMason]

@Reymund G.

Any updates on this inquiry?

[Reymund G.]

Hi @TexasMason,

Could you please provide the exact version and build of your Nitro Pro installation? You can locate this information by going to the Help tab > About Nitro Pro. 

Kind regards,

[Reymund G.]

Hi @Monica Foley,

Thank you for reaching out to us through our Community Forums!

Please try to update your Nitro Pro 12 installation to the latest build which is 12.16. I have outlined the steps below:

1. Open Nitro Pro then click the Logout button located at the top right. 
2. Close Nitro Pro. 
3. Go to https://www.gonitro.com/nps/product-details/downloads then download Nitro Pro 12 - Click the 'Download Nitro Pro 12' link. 
4. Run the executable file. This will update your Nitro Pro 12 to 12.16 build. 
5. Open Nitro Pro then verify the build by going to the Help tab > About Nitro Pro. The build should show Nitro Pro 12.16. 
6. Click the Login button then login using your Nitro Sign account. Observe if the 401 error persists.

Kind regards,

[TexasMason]

1 hour ago, Reymund G. said:

Hi @Monica Foley,

Thank you for reaching out to us through our Community Forums!

Please try to update your Nitro Pro 12 installation to the latest build which is 12.16. I have outlined the steps below:

1. Open Nitro Pro then click the Logout button located at the top right. 
2. Close Nitro Pro. 
3. Go to https://www.gonitro.com/nps/product-details/downloads then download Nitro Pro 12 - Click the 'Download Nitro Pro 12' link. 
4. Run the executable file. This will update your Nitro Pro 12 to 12.16 build. 
5. Open Nitro Pro then verify the build by going to the Help tab > About Nitro Pro. The build should show Nitro Pro 12.16. 
6. Click the Login button then login using your Nitro Sign account. Observe if the 401 error persists.

Kind regards,

 

1 hour ago, Reymund G. said:

Hi @TexasMason,

Could you please provide the exact version and build of your Nitro Pro installation? You can locate this information by going to the Help tab > About Nitro Pro. 

Kind regards,

I have version 12.16.3.574