Brett Andreassen Posted December 16, 2020 Report Share Posted December 16, 2020 Hi, I have just transferred computers and have deactivated the old nitro from my previous computer, but the serial number is not being recognised on the new computer. Hope you can help. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted December 17, 2020 Official Nitronaut Report Share Posted December 17, 2020 Hi @Brett Andreassen, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and it will only work on a Nitro Pro 12 installation. Please check the version of Nitro Pro on your computer. You can locate this information by going to the Help tab > About Nitro Pro. If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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