Juan Carlos Vega Posted December 20, 2020 Report Share Posted December 20, 2020 The error 401 is persistently appearing every time Nitro Pro starts. The only way I found to avoid it temporarily is by logging out and log in again. Please let me know a permanent way to solve this issue. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted December 22, 2020 Official Nitronaut Report Share Posted December 22, 2020 Hi @Juan Carlos Vega, Thank you for reaching out to us through our Community Forums! I understand that you have tried to logout your Nitro Sign account within the Nitro Pro application then logged back in and this resolved the issue. However, the error showed up again after some time. Could you please provide the exact version and build of your Nitro Pro? This information can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Juan Carlos Vega Posted December 23, 2020 Author Report Share Posted December 23, 2020 My version Nitro Pro 13.6.0.108 Please help. Thanks! Link to comment Share on other sites More sharing options...
Juan Carlos Vega Posted December 28, 2020 Author Report Share Posted December 28, 2020 My exact version of is Nitro Pro 13.6.0.108 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 28, 2020 Official Nitronaut Report Share Posted December 28, 2020 Hello @Juan Carlos Vega, Thank you for this information. We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below: English installers: x32 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x64.msi Spanish installers: x32 http://install.nitropdf.com/professional_13310605/es/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13310605/es/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes If you continue to encounter this error, kindly close your Nitro Pro, log out from Nitro Sign, reset your Nitro Sign password, relaunch Nitro Pro and log back in to Nitro Sign. Thank you for your patience and I hope this helps! Link to comment Share on other sites More sharing options...
Juan Carlos Vega Posted December 29, 2020 Author Report Share Posted December 29, 2020 Thank you! Looks like it's fixed. Link to comment Share on other sites More sharing options...
Jordan Becker Posted January 4, 2021 Report Share Posted January 4, 2021 I have build 12.16.3.574 and am constantly getting the same error message. I log out and back in, and it stops for a while, then returns. Please help. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2021 Official Nitronaut Report Share Posted January 4, 2021 Hello @Jordan Becker, Thank you for reaching out to us through our Community Forums! Could you please reset your Nitro Sign password and try again? Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Jordan Becker Posted January 6, 2021 Report Share Posted January 6, 2021 I did this, and just got the error message again. Please advise. Thanks Jordan Becker Link to comment Share on other sites More sharing options...
Jordan Becker Posted January 8, 2021 Report Share Posted January 8, 2021 I am continuing to get the error message. Please advise Jordan Becker Link to comment Share on other sites More sharing options...
Douglas Legler Posted January 11, 2021 Report Share Posted January 11, 2021 I had this Error, the links from Juan fixed it.. Thank you! Link to comment Share on other sites More sharing options...
Jordan Becker Posted January 11, 2021 Report Share Posted January 11, 2021 Still getting the error, and not getting any responses. What's going on? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 12, 2021 Official Nitronaut Report Share Posted January 12, 2021 Hello @Jordan Becker, In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.X.X.X, e.g. 13.2.3.26). Lastly please provide the serial number of your Nitro Pro program. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Link to comment Share on other sites More sharing options...
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