An Error has occurred within our system. Please try again or contact support if the error persists ( Error 401)

[Craig Durr]

About 30-45 days ago Ii started to get this error. "An Error has occurred within our system.  Please try again or contact support if the error persists ( Error 401)"  The error occurs each time I launch Nitro Pro.  There is no way to contact support except through this forum.  

Here are some details

• Nitro Pro 13
• Windows 10
• uninstalled Nitro Pro and rebooted machine.
• Actually had trouble installing the .exe file.  I tried Nitro 13 and Nitro 12.  
• Found a Nitro Pro 13 MSI file and finally got it to reinstall.
• BUT - this error still occurs

[Allain Umailin]

Hello @Craig Durr,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Craig Durr]

Hello AllainU - 

This solution worked.  The one step that was different (per your advice) than what I tried previously was I reset my password prior to trying to logon a second time.

 

Thank you. 

 

[Allain Umailin]

Hello @Craig Durr,

Thank you for the private message.

We are pleased to inform you that we have released a recent update (Nitro Pro 13.13.2.242) that addresses the 'Error 401' issue so kindly update to the latest build by downloading our direct installers below:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Feel free to also read the Release Notes for this new build by accessing this page: https://www.gonitro.com/nps/product-details/release-notes 

Thank you for your patience and I hope this helps!