Jason Boriss Posted December 24, 2020 Report Share Posted December 24, 2020 I have Nitro license that I've deactivated on one computer and need to reactivate on another. When I try to activate it says invalid. The activation portal did not resolve my issue. I'm shocked that I have to ask for help activating my license by writing on a community forum, especially after purchasing 4 licenses. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 24, 2020 Official Nitronaut Report Share Posted December 24, 2020 Hello @Jason Boriss, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro that you are having activating? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 29, 2020 Official Nitronaut Report Share Posted December 29, 2020 Hello @Jason Boriss, Thank you for the private message. Please be informed that '-20: Error - Invalid License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 13. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 13 using these offline link/s: x32 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Karsten D. Posted December 31, 2020 Report Share Posted December 31, 2020 I had to uninstall Nitro 13. The key was only shown to me with the first 6 numbers, I don't have a complete key because it was an update from 12 to 13. I can't unlock Nitro 13 again. what now? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2021 Official Nitronaut Report Share Posted January 1, 2021 Hello @Karsten, Thank you for reaching out to us through our Community Forums! Please note that Nitro Pro 13 is designed to hide the 12-digits of your serial number for security purposes which is why I have sent you a private message to provide your key. Also allow me to share we have Nitro Pro 13.31 and you can install this latest build using below direct MSI installers: x32 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x86.msi x64 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Happy new year and I hope this helps! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 10 Official Nitronaut Report Share Posted February 10 Hello @Karsten D., Thank you for the private message. Nitro actually sells two different versions of Nitro PDF Pro, the Mac version and the Windows version. The reason you are having issues is that you purchased an MS Windows serial number. Kindly go to https://www.gonitro.com/pricing#nitro-pdf-pro and be sure to toggle the page 'For Mac' before you purchase the software.Once you get the correct, Nitro PDF Pro 13 license for Mac you should be able to activate the software. Unfortunately, we cannot simply switch or change a license from one platform to another as each platform has its own merchant and activation server. Thank you for your patience and please let us know how it goes on your end. Link to comment Share on other sites More sharing options...
Daniel Wagoner Posted February 13 Report Share Posted February 13 I also have a license that I deactivated from a terminated employee, yet the activate button is not available so now I am in here. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 13 Official Nitronaut Report Share Posted February 13 Hello @Daniel Wagoner, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Lastly, are you looking for the 'Activate' button in our Activation Portal? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Daniel Wagoner Posted February 13 Report Share Posted February 13 (edited) I deactivated 504931-xxyyzz-911482 I am in Nitro pro, there is no activate button Edited February 14 by Allain Umailin Link to comment Share on other sites More sharing options...
Amit Vorkadi Posted February 14 Report Share Posted February 14 Hello, I have a similar issue with deactivating and activating the license on my new Laptop. I believe possible it is due to ver 9 which is discontinued but i cannot even upgrade it. Please HELP rgds Amit Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14 Official Nitronaut Report Share Posted February 14 Hello @Daniel Wagoner, Thank you for getting back to me and for providing this information. To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504931-xxyyzz-911482 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 14 Official Nitronaut Report Share Posted February 14 Hello @Amit Vorkadi, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro 9? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
paul money Posted February 15 Report Share Posted February 15 Hello I have 8 license - most are ver 12. Had to rebuild a pc and reinstall Nitro NONE of the license work when I add them to the portal [https://licenses.gonitro.com/prd/portal] every license gets an error "please enter a valid serial number" This occurs on both laptops Link to comment Share on other sites More sharing options...
Amit Vorkadi Posted February 15 Report Share Posted February 15 (edited) 21 hours ago, Allain Umailin said: Hello @Amit Vorkadi, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro 9? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Hello Allain, Appreciate your quick reply Serial no 234602-xxyyzz-486526 Rgds Amit Edited February 15 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 15 Official Nitronaut Report Share Posted February 15 Hi @Amit Vorkadi Thank you for getting back to me and for providing this information. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why you are having issues activating and its installers are no longer available for download. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 9 serial number 234602-xxyyzz-486526: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 15 Official Nitronaut Report Share Posted February 15 14 hours ago, paul money said: Hello I have 8 license - most are ver 12. Had to rebuild a pc and reinstall Nitro NONE of the license work when I add them to the portal [https://licenses.gonitro.com/prd/portal] every license gets an error "please enter a valid serial number" This occurs on both laptops Hello @paul money, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number of your Nitro Pro 8? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Amit Vorkadi Posted February 16 Report Share Posted February 16 11 hours ago, Allain Umailin said: Hi @Amit Vorkadi Thank you for getting back to me and for providing this information. Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why you are having issues activating and its installers are no longer available for download. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released Nitro PDF Pro 13. You can find these Nitro Pro 12.16.9.574 installers and activate it with your current Nitro Pro 9 serial number 234602-xxyyzz-486526: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Hi Allain, unfortunately no joy 😞 i get a -22 Error - Wrong license number for the given license also i cannot reach the sales for upgrade. using the link given above If i can reach the sales directly would HELP a lot which can be emailed to my Business email Regards Amit Link to comment Share on other sites More sharing options...
paul money Posted February 16 Report Share Posted February 16 (edited) On 2/16/2023 at 3:51 AM, Allain Umailin said: Hello @paul money, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number of your Nitro Pro 8? This matters because our business installers are different from the online ones. You can send the details of the license in this post so it will be visible to all the moderators. Rest assured we will hide the serial number before making the post visible to this thread. Thank you very much in advance and I am looking forward to hearing back from you. Hi as below Added into portal to check the license and all said " enter a valid license" 504908-xxyyzz-497115 v13 234601-xxyyzz-072195 v12 234601-xxyyzz-332968 v12 234600-xxyyzz-209893 v12 234600-xxyyzz-564182 v12 234601-xxyyzz-582825 v12 Edited February 17 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 17 Official Nitronaut Report Share Posted February 17 Hello @paul money, Thank you for this information. To further assist you, I just made an adjustment to each licenses, and to ensure you have the latest release, please use our offline English MSI packages below: Nitro PDF Pro 13: x64 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi Nitro Pro 12.16.9.574: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
paul money Posted February 18 Report Share Posted February 18 (edited) Hello I posted s/n 234*************** in to the portal https://licenses.gonitro.com/prd/portal still comes up with the error " please enter a valid serial number" Edited February 20 by Reymund G. Hide part of serial number Link to comment Share on other sites More sharing options...
paul money Posted February 18 Report Share Posted February 18 Same with all the others s/n I have.. the error is still the same - nothing is fixed Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 20 Official Nitronaut Report Share Posted February 20 (edited) Hello @paul money, An adjustment has been executed for 234601-xxyyzz-582825, could you please install Nitro Pro 12 using these installers and try activating again?: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi Edited February 22 by Allain Umailin Link to comment Share on other sites More sharing options...
paul money Posted February 21 Report Share Posted February 21 Sorry I don't think your reading my posts..... It the PORTAL that the issue or the license NOT the Nitro software. The PORTAL is telling me the license numbers are NOT correct,,, NOTHING to do with the Leap software I have All my licenses give the same error when I post them into the portal to check the license Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 22 Official Nitronaut Report Share Posted February 22 (edited) Hello @paul money, We understand your concern because there was a maintenance with our Activation Portal. As a workaround, we are making adjustments on our in behalf of our customers. Edited February 22 by Allain Umailin Link to comment Share on other sites More sharing options...
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