Failed Conversion from Outlook with Nitro Pro 13

[nicos18 1]

I have the same problem, but only with specific emails. I receive an error of "content not valid".

 

I've tried several things, but without success.

 

Can I send over a sample of that email to see what could be the problem?

 

Thanks

[AllainU 0]

Hi @nicos18,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

Lastly, a copy of an email with attachment so I can perform some tests on my end.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.