Need help activating / Activation declines

[Eduardo Altamirano 0]

Hello -

My team purchased a license for version 10. It appears the only version options are 12 and 13, for which I downloaded the latter. However, when provided the serial number, it says that the number does not exist. Would you please help?

Thank you,

Eduardo

[AllainU 0]

Hello @Eduardo Altamirano,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.