-23:Error - Licence number already used

[Loancraft Pty Ltd 0]

I have Nitro pro 12 version installed on my desktop which recently crashed and would not start. I have got a new laptop and want to activate my licence. I went to the licences.gonitro.com/prd/portal to deactivate. It gives the message that deactivation is successful and that I can use the serial number to activate. But when I enter the serial number on my new laptop, I get the error message "Licence number already used". Also on my licence it says that the number of activations allowed are 2. Until now I had the nitro installed on my desktop so I should be able to install on another device without actually have to deactivate. In either case I am not able to activate my licence. Can you please help and also confirm if I can use the activation on 2 computers?

[AllainU 0]

Hello @Loancraft Pty Ltd,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[AllainU 0]

Hello @Loancraft Pty Ltd,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.