Jay Davidson Posted January 1, 2021 Report Share Posted January 1, 2021 Hi Guys i cant activate my licence i am having the same issue as rupar can you assit pls Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2021 Official Nitronaut Report Share Posted January 1, 2021 Hello @Jay Davidson, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jay Davidson Posted January 1, 2021 Author Report Share Posted January 1, 2021 Hi Allain there is no help section on my nitro Also there is no error message it says no activated devices so I can deactivate anything Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2021 Official Nitronaut Report Share Posted January 1, 2021 Hi @Jay Davidson, Thank you for your response. Another way of checking the build of your Nitro Pro is by going to Control Panel > Programs and Features. I believe you were accessing our Activation Portal and please note that page is only for deactivating, not for activating. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Jay Davidson Posted January 1, 2021 Author Report Share Posted January 1, 2021 Hi Allain thanks for your help my build no is 13.31.0.605 Link to comment Share on other sites More sharing options...
Jay Davidson Posted January 2, 2021 Author Report Share Posted January 2, 2021 Hi allain did you get the build no Link to comment Share on other sites More sharing options...
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