Jay Davidson 0 Report post Posted January 1 Hi Guys i cant activate my licence i am having the same issue as rupar can you assit pls Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 1 Hello @Jay Davidson, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Jay Davidson 0 Report post Posted January 1 Hi Allain there is no help section on my nitro Also there is no error message it says no activated devices so I can deactivate anything Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 1 Hi @Jay Davidson, Thank you for your response. Another way of checking the build of your Nitro Pro is by going to Control Panel > Programs and Features. I believe you were accessing our Activation Portal and please note that page is only for deactivating, not for activating. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Jay Davidson 0 Report post Posted January 1 Hi Allain thanks for your help my build no is 13.31.0.605 Quote Share this post Link to post Share on other sites
Jay Davidson 0 Report post Posted January 2 Hi allain did you get the build no Quote Share this post Link to post Share on other sites
