John Francis Posted January 1, 2021 Report Share Posted January 1, 2021 Hi, I have a valid 12 serial that's not recognized when I use your upgrade eligibility page. What can I do? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2021 Official Nitronaut Report Share Posted January 4, 2021 Hello @John Francis, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 22, 2021 Official Nitronaut Report Share Posted January 22, 2021 Hello @John Francis, Thank you for the private message and our sincere apologies for the the delay. To further assist you, a few adjustments has been executed in your account records so please try upgrading again your Nitro Pro 12 to version 13 with a discounted rate through our Upgrade Portal https://www.gonitro.com/support/upgrade Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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