Serial number not recognized for upgrade

[John Francis 0]

Hi, I have a valid 12 serial that's not recognized when I use your upgrade eligibility page. What can I do?

[AllainU 0]

Hello @John Francis,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.