Nitro PDF Creator 11.0.8 not creating PDF files

[Sandeep Shah]

Hi, i reinstalled windows 10, 64bit and then re installed nitro pdf licensed version 11.0.8.470. if i select the printer as nitro, i am UNABLE to create pdf file. it happens in all forms of files (doc, xls, txt, etc). i get the screen where it asks me for the file name and lcoation i want to save it to. but after this the window closes and NO FILE (PDF) is created. 

 

if i use built in windows pdf creator, it works fine

 

please help

 

thanks

 

sandeep

[Allain Umailin]

Hello @Sandeep Shah,

Thank you for reaching out to us through our Community Forums!

Do you have Windows 10 on a physical machine or virtual?

Thank you very much in advance and I am looking forward to hearing back from you.

[Sandeep Shah]

Hello Allain

 

i have a windows 10 physical machine. if i select printer as Microsoft pdf, it works well. also before i re installed windows, my Nitro pdf also worked well on the same physical machine

 

THanks

 

Sandeep

[Allain Umailin]

Hello @Sandeep Shah,

Thank you for this information.

To further troubleshoot, kindly uninstall and reinstall the Nitro PDF Creator by referring to these steps:

A. To uninstall PDF creator:
1. Open Control Panel.
2. Click on System and Security.
3. Click on Administrative Tools.
4. Double-click the Print Management.
5. Expand the Custom Filters.
6. Click on All Drivers.
7. Right-click Nitro PDF Creator and select the Delete option

B. To clear the Spool queue:
1. Select Start > Type Command > Right-click “Command Prompt” and select “Run as administrator“
2. Type net stop spooler then press “Enter“
3. Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“
4. Type net start spooler then press “Enter“

The print queue on your Windows should now be cleared. Type exit, then press “Enter” to exit the command window.

C. To install our Stand-alone PDF Creator using below direct installers:

x32: http://install.nitropdf.com/professional_1108470/en/enterprise/Nitro_Creator_x86.msi
x64: http://install.nitropdf.com/professional_1108470/en/enterprise/Nitro_Creator_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.

[Sandeep Shah]

Hi,

I found WINDOWS administrative tools (under control panel). but there is no option of print management. i tried the following options, ALL unsucessful. please help

1. went to device manager and removed Nitro pdf from Print queues

2. uninstalled the nitro pdf software completely 

3. ensured no printing jobs pending in the spool

on downloading the link suggested, (below) , a small window came which said please wait while windows configures it and the small window disappeared.

x64: http://install.nitropdf.com/professional_1108470/en/enterprise/Nitro_Creator_x64.msi 

 

but not successful in CREATING pdf 

Please assist

 

thank you

 

Sandeep

[Allain Umailin]

Hello @Sandeep Shah,

Thank you for your patience.

Please uninstall Nitro PDF Creator 11.0.8.470, reboot your machine and install our stand-alone PDF Creator 13.31 using  http://install.nitropdf.com/professional_13310605/en/enterprise/Nitro_Creator_x64.msi 

How did it go?

[Sandeep Shah]

hi Allain

 

i uninstalled the version. removed the temp files from different folders. downloaded the nitro creator 87MB size link above (the browser initally did not allow me to directly download). later i clicked on it to install and it removed "old components" and after this nothing. i tried to double click again and immediately after a small window of "please wait as windows configures nitrodpf" ..this window disappears. unable to install this link 

any faster way to do it? 

 

[Allain Umailin]

Hello @Sandeep Shah,

How did you uninstall Nitro PDF Creator 11.0.8.470?

My fear is that you have uninstalled the whole Nitro Pro 11 program instead of just the virtual printer.

Thank you very much in advance and I am looking forward to hearing back from you.

[Sandeep Shah]

hi Allain

 

yes perfect!!! it worked. what i did was re installed the software and then ran this link below and problem is solved!

http://install.nitropdf.com/professional_13310605/en/enterprise/Nitro_Creator_x64.msi 

Thanks for the constant effort and help!