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-23 Error when activating Nitro Pro 10 on new computer


crazeeclown@bigpond.com

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crazeeclown@bigpond.com

Hi, 

I just got a new computer and I have installed Nitro Pro 10 on it and when I try to activate it I get -23: Error- License number already used.

I have gone to the portal and de-activated both used activations but still get the error

 

Please help

 

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  • Official Nitronaut

Hi @crazeeclown@bigpond.com,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro Pro 10 serial number so we could check its activation records and correct any activation conflict.

Kind regards,

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crazeeclown@bigpond.com
On 1/5/2021 at 1:11 AM, Reymund G. said:

Hi @crazeeclown@bigpond.com,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro Pro 10 serial number so we could check its activation records and correct any activation conflict.

Kind regards,

I have sent the serial number to you in a message

 

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Ashish Dixit
On 1/4/2021 at 2:11 PM, Reymund G. said:

Hi @crazeeclown@bigpond.com,

Thank you for reaching out to us through our Community Forums!

Please provide your Nitro Pro 10 serial number so we could check its activation records and correct any activation conflict.

Kind regards,

Did you get this sorted as i am have the same issues?

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Allain Umailin

Hello @crazeeclown@bigpond.com,

Thank you for the private message.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 10 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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crazeeclown@bigpond.com
3 hours ago, Ashish Dixit said:

Did you get this sorted as i am have the same issues?

They are sorting it out for me .. I have given them my serial number and waiting for them to get back to me

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Allain Umailin

Hello @Ashish Dixit,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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crazeeclown@bigpond.com

Thank you for your help. I downloaded the version 10 again, uninstalled the version i had on my computer and now it works fine.

cheers

Iain

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Ashish Dixit
On 1/2/2021 at 3:51 AM, crazeeclown@bigpond.com said:

Hi, 

I just got a new computer and I have installed Nitro Pro 10 on it and when I try to activate it I get -23: Error- License number already used.

I have gone to the portal and de-activated both used activations but still get the error

 

Please help

 

 

40 minutes ago, AllainU said:

Hello @Ashish Dixit,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

I have sent you the message with SN for Nitro Pro as requested

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  • Official Nitronaut
Allain Umailin

Hello @Ashish Dixit,

Thank you for the private message.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

 In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 


However if you prefer working with an older version and as a courtesy, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you for choosing Nitro and I hope this helps.

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