Print with HP OfficeJet Pro 8600 problem

[Oscar Cavallo]

Printer HP Officejet Pro 8600; W10 64;

Problem, print PDF with NItro Pro the first page don´t print. Using another PDF APP (Acrobat), print without problem.

Somebody have the same problem?

 

 

 

[Allain Umailin]

Hello @Oscar Cavallo,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

 

If repairing didn't help, could you please provide the following information?:

-Any chance you are using a PCL or PostScript driver for your HP Printer?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.