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Serial # for V9 not eligible for upgrade

Mike Roland

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I had originally purchased a pack of (3) S/N's. Today I was able to upgrade (2) of them but not the third. It stated it has already been upgraded but we do not have record of that. Can you please assist? 

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  • 3 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Mike Roland,

Thank you for reaching out to us through our Community Forums!

To further assist you, a few adjustments has been executed in your account records so please try upgrading again your Nitro Pro 9 to version 13 with a discounted rate through our Upgrade Portal  https://www.gonitro.com/support/upgrade 

Thank you for choosing Nitro and I hope this helps.

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