Christine James Posted January 4, 2021 Report Share Posted January 4, 2021 i'm unable to reactive my account with my serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 7, 2021 Official Nitronaut Report Share Posted January 7, 2021 Hello @Christine James, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 11.X.X.X, e.g. 11.0.7.411). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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