Joachim Mairesse Posted January 5, 2021 Report Share Posted January 5, 2021 Bonjour, Nous avons acheté une licence Nitro Pro avec le VIP Access, mais lorsque nous voulons envoyer un ticket, un message indique "L’assistance par e-mail est proposée uniquement aux clients bénéficiant du Nitro VIP Access.". Pouvez-vous corriger ce problème svp ? Merci d'avance ------- Hello, We purchased a Nitro Pro license with VIP Access, but when we want to submit a ticket, a message says, "Email support is only available to customers with Nitro VIP Access." Can you correct this problem please? thank you in advance Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 6, 2021 Official Nitronaut Report Share Posted January 6, 2021 Hello @Joachim Mairesse, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro to check your subscription? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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