hra@interstate.com.my 0 Report post Posted January 6 Hi, I have Nitro Productivity Suite and I'm trying to login at admin.gonitro.com to manage users. However, there's an error message that reads "You need administrator access to access this page. If you have reached this page in error, contact your team administrator or try logging in again". I'm not sure if the login credentials is correct or I'm just not allow to access admin. Please help. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 6 Hello @hra@interstate.com.my, Thank you for reaching out to us through our Community Forums! That page is our Nitro Admin which allows Team administrators to manage their team's Nitro Sign users and Nitro Sign license assignments. Not for Nitro Pro activations. Also please note that Admin portal is only available for all our customers with a Nitro Productivity Suite Team or Enterprise license. To know more about this, please visit this article: https://kb.gonitro.com/knowledgebase#/search/admin/000004578 Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
hra@interstate.com.my 0 Report post Posted January 7 8 hours ago, AllainU said: Hello @hra@interstate.com.my, Thank you for reaching out to us through our Community Forums! That page is our Nitro Admin which allows Team administrators to manage their team's Nitro Sign users and Nitro Sign license assignments. Not for Nitro Pro activations. Also please note that Admin portal is only available for all our customers with a Nitro Productivity Suite Team or Enterprise license. To know more about this, please visit this article: https://kb.gonitro.com/knowledgebase#/search/admin/000004578 Thank you for choosing Nitro and I hope this helps. Many thanks @AllainU for clarifying. By the way, is there a way we could reset the license assignment? We have few licenses activated in old machines that have been disposed off before we could deactivate, hence we are not able to activate in new machine now. Looking forward to your further assistance. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 7 Hello @hra@interstate.com.my, Thank you for your response. Yes you can deactivate a license by utilizing our Activation Portal https://licenses.gonitro.com/prd/portal Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
