Angelo - 0 Report post Posted January 7 Hello, I purchesed some years ago NitroPro version 10. I needed to reinstall my PC, but the link for downloading the installation file is not no longer available (it was available last time I needed to reinstall a year ago). I just need the features available in my version and do not want to upgrade. I don't like fishing around on the net, and just want the download link on the gonitro.com website. Where can I find it? Nitro does not give ticketing options for non VIP users. Thank you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 7 Hello @Angelo -, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 10? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Steve Stringham 0 Report post Posted January 8 I'm also needing to download Nitro Pro 10 for Windows 10 x64. Quote Share this post Link to post Share on other sites
Andre Moura 0 Report post Posted January 9 hello, my name is Andre and I have the same problem. Could you help me? I need to download the same nitro version Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10 Hello @Angelo -, Thank you for the private message. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10 Hello @Andre Moura @Steve Stringham, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10 Hello @Steve Stringham, Thank you for the private message. Same with Angelo, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade if you are interested in upgrading to Nitro Pro 13 with a discounted rate. You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 10 installers from this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
Andre Moura 0 Report post Posted January 10 (edited) 22 hours ago, AllainU said: Hello @Andre Moura @Steve Stringham, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Hello AllainU, thank you for replay. My serial nunber is: 234600-xxxxxx-xxxxxx Edited January 11 by AllainU Quote Share this post Link to post Share on other sites
Steve Stringham 0 Report post Posted January 11 Allain, thanks very much for the information. With the Nitro 10 download link, I was able to get it to install successfully and get it activated. I'll see if I can get approval to purchase the upgrade. Your support was very helpful. Have a great day. - Steve Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 11 Hello @Andre Moura, Thank you for the serial number. To get copies of our Nitro Pro 10 MSI installers, please visit this page: https://kb.gonitro.com/knowledgebase#/search/online/000004464 Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
