kate.bourke 0 Report post Posted January 8 Hi, I recently changed laptops. I deactivated my license on my old laptop and have tried to activate on the new one. The program states that the serial number does not exist but it does. What am I doing wrong? Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10 Hello @kate.bourke, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 11 Hello @kate.bourke, Thank you for the private message. I have inspected your Nitro Pro 11 and found out that this is already deactivated on our end as it went to a version upgrade. When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. I highly recommend that you reach-out to Carra Owen (who upgraded to the the new version last May 2020) to request an installation / activation of a Nitro Pro 13 to replace your current program. Should you have further questions, please do not hesitate to reach-out again. Quote Share this post Link to post Share on other sites
