Armando Martinho 0 Report post Posted January 8 Hello, i deactivated my NitroPro in one computer and now I can't activate in my new computer. The portal says it's ok but in the program it shows error. Anyone can help? Thanks! Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted January 10 Hello @Armando Martinho, Thank you for reaching out to us through our Community Forums! Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 3. Download your Nitro Pro 12 using these offline link/s: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
Armando Martinho 0 Report post Posted January 11 Hi Allain, done! Many thanks! Quote Share this post Link to post Share on other sites
