Jump to content

Pages blank

Joachim Mairesse

Recommended Posts

Joachim Mairesse


When opening some PDF files with Nitro Pro, all pages are blank, without text.
Files open correctly with other PDF software.
How to correct this problem please?


Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Joachim Mairesse,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 

Lastly, please provide the following information:

-Copies of a few PDF files that shows blank when opened using Nitro Pro.
-How were these files created and what software was used?
-Screenshots of the issue and the correct behavior with other PDF software.

To find out how to take a screen shot using Snipping Tool, check out this link:


To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.