Pages blank

[Joachim Mairesse]

Hello,

When opening some PDF files with Nitro Pro, all pages are blank, without text.
Files open correctly with other PDF software.
How to correct this problem please?

Thanks

[Allain Umailin]

Hello @Joachim Mairesse,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

Lastly, please provide the following information:

-Copies of a few PDF files that shows blank when opened using Nitro Pro.
-How were these files created and what software was used?
-Screenshots of the issue and the correct behavior with other PDF software.

To find out how to take a screen shot using Snipping Tool, check out this link:

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.