20% link in email doesn't work

[Andrew Montgomery 0]

Hi 

I got an email saying I'd left without completing a purchase and offering 20% off if I use the link in the email but it doesn't work?

[AllainU 0]

Hello @Andrew Montgomery,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please extract a copy of the email message you have received so I can test the link in it on our end? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

If extracting is not an option, could you please capture the URL of that 20% link so I can validate it?

Thank you very much in advance and I am looking forward to hearing back from you.