PDFs are Printing Slow on Nitro Pro v13.16.2.300

[Ronald Chu]

Hello,

One of our users is having issues printing PDF files that have double-digit pages. When it sends the print job, it crawls by printing 1 page at a time after a few seconds. Also, at time a Timeout error will be given and fail to print. The same documents are printing at normal speeds on Adobe Reader. Is there a setting that we can change to help aid this issue?

[Allain Umailin]

Hello @Ronald Chu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your user's Nitro Pro 13.16? This matters because our business installers are different from the online ones.

Lastly, we also need the following information:

-What is the make / model of the physical printer? Are you aware of the user has installed a PCL or a PostScript driver?
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Ronald Chu]

On 1/14/2021 at 8:44 PM, AllainU said:

Hello @Ronald Chu,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your user's Nitro Pro 13.16? This matters because our business installers are different from the online ones.

Lastly, we also need the following information:

-What is the make / model of the physical printer? Are you aware of the user has installed a PCL or a PostScript driver?
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Hi AllainU,

I sent you a private message in response to your post.

[Allain Umailin]

Hi @Ronald Chu,

Thank you for the private message.

To further assist you, let us try some troubleshooting by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro 13.16:  http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.33 (our newest release) using below offline installers:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

6. Uninstall the printer driver, reboot the machine then reinstall the PCL driver for your Brother MFC L5900DW
 
Thank you very much in advance and I am looking forward to hearing back from you.