Activation Issue After Moving to New Pc

[Jim Rickaby]

I have moved to a new PC following the steps on deactivating Nitro Pro 12. It is showing as 0 activations... but wont let me activate giving me an Error 23 - licence number already used

[Allain Umailin]

Hello @Jim Rickaby,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Ronni Hartung]

Hi AllainU.

I have the same issue, but with version 10.

I'm tryin to install it on a Terminal server.

Version	10
Status	active
Number of Activations	1
Number of Activations Allowed	2

[Allain Umailin]

Hello @Jim Rickaby,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

[Allain Umailin]

Hello @Ronni Hartung,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.