Serial number not recognized for upgrade

[Deborah Fiery]

Hello. I am new to this site.

I have the same problem. My old serial number is not accepted for upgrade. I am still using Nitro Pro 8.5.2.10

I am attaching a screenshot of the upgrade page response I get. Please help!

Thank you.

Enter your current product serial number to check your discount eligibility. We’ll check what kind of upgrade discount you’re eligible for, then guide you from there.

 

Check Eligibility

Where’s my serial number?

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Having trouble? Find answers and assistance here.

[Allain Umailin]

Hello @Deborah Fiery,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 8?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Cita]

Hi,

I have the same issue. Can you please help?

[Allain Umailin]

Hello @Cita,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Cita,

Our sincere apologies for the delay.

Necessary adjustments has been executed on your account records so please try again upgrading your Nitro Pro 6 to Nitro Pro 13 with a discounted rate through our Upgrade Portal.

Thank you for choosing Nitro and I hope this helps.