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-23 activation error

Aaron Cole

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I am trying to activate my install of Nitro Pro v12.

I have used the license portal to deactivate all other installs.

But i still get error -23 when I try to activate.

When I view Advanced activation, it shows computer ID as 0000-0000-0000-0000-0000 which doesn't seem right.

Please help me activate.

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Allain Umailin

Hello @Aaron Cole,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. 

Thank you for choosing Nitro and I hope this helps.

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