Aaron Cole Posted January 18, 2021 Report Share Posted January 18, 2021 I am trying to activate my install of Nitro Pro v12. I have used the license portal to deactivate all other installs. But i still get error -23 when I try to activate. When I view Advanced activation, it shows computer ID as 0000-0000-0000-0000-0000 which doesn't seem right. Please help me activate. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 18, 2021 Official Nitronaut Report Share Posted January 18, 2021 Hello @Aaron Cole, Thank you for reaching out to us through our Community Forums! To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now