Andres Soto Falkenahgen 0 Report post Posted Monday at 07:58 PM When trying to activate my nitro pro 12 license after switching computers, the activation portal is saying 0 licenses are activated and 2 are allowed. However, I cannot activate the product using my serial number. Any support is highly appreciated. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted Monday at 10:45 PM Hello @Andres Soto Falkenahgen, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro 12? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted Tuesday at 03:07 PM Hello @Andres Soto Falkenahgen, Thank you for the private message. To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 12 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. We have a rare problem where occasionally Nitro can not create an ID on a computer and instead assigns it to be '00000000000000000000'. This ID causes a conflict on our activation server and will recover an error. If you have a computer that has this error, you can check Nitro Pro to see if it is the same computer ID through Help > About Nitro Pro > Activate > Advanced. Thank you for choosing Nitro and I hope this helps. Quote Share this post Link to post Share on other sites
