Jump to content

Error message


Recommended Posts

Ricardo Castro
Posted

Every time I open a document this message shows up

Quote

An error has occurred within our system. Please try again or contact support if the error persists. (Error 401)

Unquote

 

 

 

 

  • Official Nitronaut
Allain Umailin
Posted

Hello @Ricardo Castro,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

Ricardo Castro
Posted

Thanks for your [prompt reply. It worked.

 

thanks,

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.