Ricardo Castro 0 Report post Posted yesterday at 02:33 AM Every time I open a document this message shows up Quote An error has occurred within our system. Please try again or contact support if the error persists. (Error 401) Unquote Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted yesterday at 05:34 PM Hello @Ricardo Castro, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please open your Nitro Pro 13, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go? If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.6.0.108). To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Ricardo Castro 0 Report post Posted 22 hours ago Thanks for your [prompt reply. It worked. thanks, Quote Share this post Link to post Share on other sites
