Lea Wensley Posted January 20, 2021 Report Share Posted January 20, 2021 Hi I am hoping someone can help me, I have tried everything that I can and I still keep receiving the following errors: 1) Nitro Pro Add-In An error occurred. Access to the path Ç:\Users\sue\Appdata\Roaming\Nitro\Pro\13\Plugions\NitroExcelAddin.ini'is denied 2) Word cannot open the existing file. (Normal.dotm) 3) Microsoft Word Access denied. Contact your administrator. 4) Microsoft Word could not create the work file. Check the temp environment variable. The errors have only occurred after Nitro Pro was added. New install on a new PC . Nitro Pro 13 x64 was installed after all the following was installed and updated. - Windows 10 x64 (20H2) - Office 2106 x32 - Nitro Pro 13 x64 - Chrome (latest) - Domain connected PCs - Redirected folders: Profile & My Documents Can anyone help me. Thanks in advance Lea/Sue Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 20, 2021 Official Nitronaut Report Share Posted January 20, 2021 Hello @Lea Wensley, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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