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Nitro Pro Add-in Error - Nitro Pro 13

Lea Wensley

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I am hoping someone can help me, I have tried everything that I can and I still keep receiving the following errors:  

1)  Nitro Pro Add-In  An error occurred. Access to the path Ç:\Users\sue\Appdata\Roaming\Nitro\Pro\13\Plugions\NitroExcelAddin.ini'is denied

2) Word cannot open the existing file. (Normal.dotm)

3) Microsoft Word  Access denied. Contact your administrator.

4) Microsoft Word could not create the work file. Check the temp environment variable.

The errors have only occurred after Nitro Pro was added.

New install on a new PC .

Nitro Pro 13 x64 was installed after all the following was installed and updated.
- Windows 10 x64 (20H2)

- Office 2106 x32

- Nitro Pro 13 x64

- Chrome (latest)

- Domain connected PCs

- Redirected folders: Profile & My Documents

Can anyone help me.  Thanks in advance



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Allain Umailin

Hello @Lea Wensley,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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