Nitro Wizard failed error after few days of working

[Wayne R Curtis PhD]

I bought the upgrade on the 16th, and only once has it worked properly. Now it does not work at all.  I have tried to remove and reinstall, yet for the latter the message "Nitro Wizard Failed".

[Allain Umailin]

Hello @Wayne R Curtis PhD,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 13.X.X.X, e.g. 13.2.3.26). 

To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Wayne R Curtis PhD]

 I understand what you are asking for, but simply cannot get the software to start to give you a screenshot.  Please advise.

[Allain Umailin]

Hello @Wayne R Curtis PhD,

My sincere apologies for this inconvenience.

Another way of getting the exact build is by going to the Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Wayne R Curtis PhD]

I get a blank screen with the Nitro logo just off its upper left corner...nothing more.

[Allain Umailin]

Hello @Wayne R Curtis PhD,

Thank you for your patience.

For the sake of initial troubleshooting of this rare issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system:
https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, let us ensure you are working with our latest build for Nitro Pro 13 by referring to these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: 

http://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.33 using below offline installers:

x32 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13332645/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number

Thank you very much in advance and I am looking forward to hearing back from you.