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Cannot Upgrade with Serial Number

Gina Miller

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I am attempting to upgrade my account due to errors using OCR text recognition in version 12. My serial number is **. When I entered my information  at https://www.gonitro.com/support/upgrade I received the message that "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Edited by Leslie V.
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