Gina Miller Posted February 4, 2021 Report Share Posted February 4, 2021 (edited) I am attempting to upgrade my account due to errors using OCR text recognition in version 12. My serial number is **. When I entered my information at https://www.gonitro.com/support/upgrade I received the message that "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Edited February 18, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2021 Official Nitronaut Report Share Posted February 4, 2021 Hello Gina, I have made the necessary changes on our end. Please try upgrading again: https://www.gonitro.com/pro/upgrade Please let me know how that goes! Link to comment Share on other sites More sharing options...
Ahmed Elfarnawany Posted February 17, 2021 Report Share Posted February 17, 2021 We have the same problem here Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 18, 2021 Official Nitronaut Report Share Posted February 18, 2021 Hello @Ahmed Elfarnawany Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
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