Daniele Decarli Posted February 4, 2021 Report Share Posted February 4, 2021 Hi i changed one of my computer. i deactivate license on the portal but i cannot activate nitro pro 10 on the new one. the error is -23: Error License number already used, but in the portal I deactivate the license ( both license, now 0 activated on the portal but the problem persist. ) could someone help me thanks in advance Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 4, 2021 Official Nitronaut Report Share Posted February 4, 2021 Hello Daniele, Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
MARC GULICKX Posted February 5, 2021 Report Share Posted February 5, 2021 Good afternoon, We have the same problem. We changed a few weeks ago. At that time i could deactivate one and reactivate one. Today activations = 0 but i can't activate. Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 5, 2021 Official Nitronaut Report Share Posted February 5, 2021 1 hour ago, MARC GULICKX said: Good afternoon, We have the same problem. We changed a few weeks ago. At that time i could deactivate one and reactivate one. Today activations = 0 but i can't activate. Thanks in advance. Please send me your serial number so I can check. Cheers! Link to comment Share on other sites More sharing options...
MARC GULICKX Posted February 8, 2021 Report Share Posted February 8, 2021 (edited) *** Edited February 8, 2021 by Leslie V. Confidential Info Deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 8, 2021 Official Nitronaut Report Share Posted February 8, 2021 Hello @MARC GULICKX I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
MARC GULICKX Posted February 8, 2021 Report Share Posted February 8, 2021 Hello Leslie, Looks like it is working. Thanks. Link to comment Share on other sites More sharing options...
laura barnadas Posted February 18, 2021 Report Share Posted February 18, 2021 hI I've changed my computer. i deactivate license on the portal but i cannot activate nitro pro 10 on the new one. I've linked the original mail to install Nitro Pro 10 but it doesn't work. Laura Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 18, 2021 Official Nitronaut Report Share Posted February 18, 2021 Hello @laura barnadas, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
laura barnadas Posted February 18, 2021 Report Share Posted February 18, 2021 (edited) Hello I send a private message Laura Edited February 18, 2021 by laura barnadas Link to comment Share on other sites More sharing options...
laura barnadas Posted February 19, 2021 Report Share Posted February 19, 2021 20 hours ago, Leslie V. said: Hello @laura barnadas, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. I send you serial number. Do you have any news? Link to comment Share on other sites More sharing options...
MARIA CONSOLACION PICON SUAREZ Posted February 19, 2021 Report Share Posted February 19, 2021 Hello I have the same problem , My old Laptop Crased last year and since that I could not activated my Perpetual Nitro Pro Suite. I really need help , I had write but the answers did not help to reactivated it Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 19, 2021 Official Nitronaut Report Share Posted February 19, 2021 2 hours ago, laura barnadas said: I send you serial number. Do you have any news? I have responded to your message. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 19, 2021 Official Nitronaut Report Share Posted February 19, 2021 2 hours ago, MARIA PICON SUAREZ said: Hello I have the same problem , My old Laptop Crased last year and since that I could not activated my Perpetual Nitro Pro Suite. I really need help , I had write but the answers did not help to reactivated it Hello Maria, Please send me your serial number so I can check. Cheers! Link to comment Share on other sites More sharing options...
laura barnadas Posted February 23, 2021 Report Share Posted February 23, 2021 On 2/18/2021 at 3:31 PM, Leslie V. said: Hello @laura barnadas, Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. I have the next error after to follow your instructions "Enter your installation ID and serial number and click Submit" Link to comment Share on other sites More sharing options...
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