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Can't Activate Nitro Pro 11 After Moving to New PC


Bradley Benner
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Bradley Benner

Hi, 

I keep getting an error when trying to log into Nitro Pro 11 after moving it to a new PC.

I have reset my serial number but when trying to log in through the software to register it, the login causes an error.

Here is my serial number: 234600-xxxxxx-xxxxxx

Please help.

 

Edited by AllainU
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  • Official Nitronaut

Hello @Bradley Benner,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program and its serial number (format is 11.X.X.X, e.g. 11.0.7.411). 

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

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Bradley Benner

Serial Number: 

02.05.2021-09.57.45

It looks like I was able to add my serial number through the Activate button here and it worked. It is showing as registered now: 

 

 

Edited by AllainU
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