Dean Garrow Posted February 9, 2021 Report Share Posted February 9, 2021 Hi, As it says in the title, my serial number is not being accepted. Any help would be appreciated. regards, Dean Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 9, 2021 Official Nitronaut Report Share Posted February 9, 2021 Hello @Dean Garrow, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 13.X.X.X, e.g. 13.2.3.26). Lastly, could you please provide the serial number of your Nitro Pro? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 10, 2021 Official Nitronaut Report Share Posted February 10, 2021 Hello @Dean Garrow, Thank you for the private message. Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 9 serial number: https://www.gonitro.com/pro/upgrade You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates Our sincere apologies and as much as we would like to, we no longer have the installers for Nitro Pro 9 in our archive due to the security risks associated in the above Security page. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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