Kathy Nguyen Posted February 10, 2021 Report Share Posted February 10, 2021 It's been extremely hard to get in touch with Nitro Support Team! I have been emailing, emailing and emailing customer support but never heard back! I hope I do receive answer back for my case. Window 10, activation error, trial has expired. I tried to reinstall the newer version but could not remove the current version for some reason. There isn't any phone number for me to call to get it done. I just paid for a new license with a hope it can solve issue but it wasn't. So what should I do? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 10, 2021 Official Nitronaut Report Share Posted February 10, 2021 Hello Kathy, Thank you for posting on our Community Forums! Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.https://install.nitropdf.com/professional_13332645/install-cleanup/install-cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 When your system is back up, close all of your open applications and install Nitro Pro 13.33.2.645 from the page I have provided below:https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. If you have any other questions, please let me know. Link to comment Share on other sites More sharing options...
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