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Activation problem or version 12 on new computer

Phil Usher

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  • Official Nitronaut
Allain Umailin

Hello @Phil Usher,

Thank you for reaching out to us through our Community Forums!

Let us first update your current build to Nitro Pro 12.16 using below direct MSI installer links:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Rest assured it will now work after the changes I made in our licensing server.


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@AllainU SuccessThank you for the help. 

I installed the x64 version of Nitro Pro and have activated without further difficulty.  I am delighted I wasn't forced into upgrade, a gratitude which counts favorably towards remaining a Nitro customer.  Thank you. 

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