Phil Usher Posted February 12, 2021 Report Share Posted February 12, 2021 I have the same problem with Nitro 12.0.0.108 - I upgraded computer, deactivated (x2) and am unable to activate. I am stuck, please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 12, 2021 Official Nitronaut Report Share Posted February 12, 2021 Hello @Phil Usher, Thank you for reaching out to us through our Community Forums! Let us first update your current build to Nitro Pro 12.16 using below direct MSI installer links: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number. Rest assured it will now work after the changes I made in our licensing server. Cheers! Link to comment Share on other sites More sharing options...
Phil Usher Posted February 12, 2021 Author Report Share Posted February 12, 2021 @AllainU Success. Thank you for the help. I installed the x64 version of Nitro Pro 12.16.3.574 and have activated without further difficulty. I am delighted I wasn't forced into upgrade, a gratitude which counts favorably towards remaining a Nitro customer. Thank you. Link to comment Share on other sites More sharing options...
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