William Otto 0 Posted February 21 Report Share Posted February 21 I can't get past the "Deactivate" to reactivate Nitro Pro on my new laptop. I have already uninstalled from my old laptop, and when I try to activate on my new laptop, it tells me to deactivate my license. When I try to do that, the message is "Sorry -- you may only deactivate 0 devices." Link to post Share on other sites
Official Nitronaut Leslie V. 0 Posted February 22 Official Nitronaut Report Share Posted February 22 Hello @William Otto Thanks for reaching out to us! I released your key so you can reactivate. There is no need to deactivate. Please get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464 I hope this helps. Let me know if you require anything else. Link to post Share on other sites
William Otto 0 Posted February 22 Author Report Share Posted February 22 I went through the activation process several times and it continues to tell me the activation code does not exist. Link to post Share on other sites
Official Nitronaut Leslie V. 0 Posted February 23 Official Nitronaut Report Share Posted February 23 Hello William, Please send me the serial number you are trying to use so I can check. Cheers! Link to post Share on other sites
William Otto 0 Posted February 23 Author Report Share Posted February 23 (edited) ** Edited Wednesday at 02:14 PM by Leslie V. Confidential Info Deleted Link to post Share on other sites
Official Nitronaut Leslie V. 0 Posted Wednesday at 02:17 PM Official Nitronaut Report Share Posted Wednesday at 02:17 PM Hello William, I have sent you a direct message regarding your serial number. Cheers! Link to post Share on other sites
William Otto 0 Posted Wednesday at 09:01 PM Author Report Share Posted Wednesday at 09:01 PM It worked -- thank you for your diligence. Best regards, William Otto Link to post Share on other sites
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