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Activation on new laptop.


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William Otto

I can't get past the "Deactivate" to reactivate Nitro Pro on my new laptop.  I have already uninstalled from my old laptop, and when I try to activate on my new laptop, it tells me to deactivate my license.  When I try to do that, the message is "Sorry -- you may only deactivate 0 devices."

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  • Official Nitronaut
Leslie V.

Hello @William Otto

Thanks for reaching out to us!

I released your key so you can reactivate. There is no need to deactivate.

Please get the correct installer from this page: https://www.gonitro.com/nps/product-details/downloads and activate following the instructions on this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps. Let me know if you require anything else.

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Leslie V.

Hello William,

Please send me the serial number you are trying to use so I can check.

Cheers!

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