Upgrade of two Serial Numbers on same Invoice?

[John Hammond]

Hi I've got two copies of v9, on one order and want to upgrade both. Serial No's 234xxxxx797 and 234xxxxx953 ordered together. I've upgraded one system, and now I've come to upgrade the second, it tells me I'm already upgraded?

Your cleverbridge reference number: 60******

 

Edited February 24, 2021 by Reymund G.
added invoice number to allow tracking

[John Hammond]

Fine - I'm will to pay for the upgrade on a second system - but it won't allow me to, irrespective of which of the above serial numbers I use when requested?

 

[Reymund G.]

Hi @John Hammond,

Thank you for reaching out to us through our Community Forums!

I can see that you were able to upgrade the serial number that ends at 797 to version 13 license. 

We are currently looking at fixing your issue so you could upgrade the other serial number (that ends at 953) to version 13. 

Thank you for you patience and understanding, I'll respond to this post once I have an update. 

Kind regards,

[Reymund G.]

Hello @John Hammond,

We have made an adjustment to your account so you could proceed on upgrade the serial number that ends at 953 to version 13.

You can do the upgrade through our Upgrade Portal at https://www.gonitro.com/support/upgrade

Kind regards,