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QuickSign cannot be used on a document that has been signed


Renato Compagnin

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Renato Compagnin

If a document already has a signature I cannot use the QuickSign function.

I have to print to PDF and then open it so I can use the QuickSign function and add my signature to the document.

The task involves adding 2 signature from 2 different people before it is submitted to the customer for their records.

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  • Official Nitronaut
Leslie V.

Hello Renato,

Thanks for reaching out to us!

Looks like the first time the file was signed, the file was locked. Can you please send us the file so we can have a look?

Also, please provide us with the following information:

- What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.)
- The exact steps you are taking
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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