Eli Faskha Posted February 23, 2021 Report Share Posted February 23, 2021 I have tried to deactivate the license to reenable it in another computer. The deactivation page shows 0 installations activated, possible 2 activations. Please let me know this is urgent... If you want I can send you the serial number... Link to comment Share on other sites More sharing options...
Eli Faskha Posted February 23, 2021 Author Report Share Posted February 23, 2021 I have also installed the new version: nitro_pro12_ba_x64.msi Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 23, 2021 Official Nitronaut Report Share Posted February 23, 2021 Hello @Eli Faskha, Thank you for reaching out to us through our Community Forums! As a courtesy of being a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance so please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. Then install Nitro Pro 12.16.6.574 using below direct MSI links: x32 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12166574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Eli Faskha Posted February 24, 2021 Author Report Share Posted February 24, 2021 It didn't help. do you have other suggestions? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 24, 2021 Official Nitronaut Report Share Posted February 24, 2021 Hello @Eli Faskha, In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.X.X.X, e.g. 12.0.0.112). Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Eli Faskha Posted February 24, 2021 Author Report Share Posted February 24, 2021 Sorry, finally got it to activate, thanks! Link to comment Share on other sites More sharing options...
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